Salesmindset Training Academy
CALL CENTRE (OUTBOUND SALES) SALES SKILLS (1 DAY)
INTRODUCTION:
This 1-day call centre (outbound) sales skills course is an intensive program which teaches trainees a broad range of practical sales skills which are applicable to any industry and which will provide them with a competitive edge in the marketplace.
This courses key objective:
1) Develop the call centre (outbound) sales skills required to operate at the highest levels in sales.
WHO SHOULD ATTEND THIS COURSE?
If you are selling a product or service to the end consumer in a call centre and want to start dominating your industry and take your sales performance to the next level, then you need to attend this course.
COURSE FORMAT
This one-day course is conducted onsite at the client’s site and is tailored to their unique challenges.
• Day 1: Call Centre (Outbound) Sales Skills
30-DAY HIGH PERFORMANCE MINDSET MENTORING PROGRAM
Our mentoring program doesn’t come free of charge with this course but may be purchased as a separate item for this course.
COURSE CURRICULUM:
In this course you will learn:
DAY 1: CALL CENTRE (OUTBOUND SALES) SALES SKILLS
• Understanding the art of successful interruption & call planning,
• The 5-step telephone prospecting framework,
• Cold calling scripts, stats and conversion ratios,
• Building loyalty by creating rapport and an emotional connection -FAST,
• Overcoming reflex responses, brush-offs and objections,
• The successful art of reducing buyer resistance,
• Diagnosing the client’s needs & wants,
• Selling the features and benefits of your product or service,
• The importance of linking your solution to the outcome,
• How to create massive value throughout the sales process,
• How world class customer experience leads to repeat business,
• Demonstrating leadership and helping the customer make the right decision,
• How to upsell and cross-sell your products or services to clients,
• Ensuring you get the small commitments through the sales process,
• Closing techniques that work.
CLIENTS WHO RECENTLY ATTENDED THIS COURSE?
WHAT OUR CLIENTS SAY ABOUT THIS COURSE:
Within 30 Days of following the Salesmindset Sales Training Course, Bidvest Car rentals increased their sales by 24% in one month.
MICHELLE VAN ANTWERP
I have attended a number of training courses over the years, and would highly recommend this as the best sales course I have attended to date.
DOUG SIEPMAN
I kept on thinking to myself how you hit the nail on the head and how the course was exactly on point to the needs of my sales team.
RENEE BAPTISTA
Let us help you get the results you deserve!
BOOK A COURSE WITH US NOW