Salesmindset Training Academy
CALL CENTRE (OUTBOUND SALES) SALES SKILLS (1 DAY)
This 1-day call centre (outbound) sales skills course is an intensive program which teaches trainees a broad range of practical sales skills which are applicable to any industry and which will provide them with a competitive edge in the marketplace.
This courses key objective:
1) Develop the call centre (outbound) sales skills required to operate at the highest levels in sales.
WHO SHOULD ATTEND THIS COURSE?
If you are selling a product or service to the end consumer in a call centre and want to start dominating your industry and take your sales performance to the next level, then you need to attend this course.
This one-day course is conducted onsite at the client’s site and is tailored to their unique challenges.
• Day 1: Call Centre (Outbound) Sales Skills
30-DAY HIGH PERFORMANCE MINDSET MENTORING PROGRAM
Our mentoring program doesn’t come free of charge with this course but may be purchased as a separate item for this course.
In this course you will learn:
DAY 1: CALL CENTRE (OUTBOUND SALES) SALES SKILLS
• Understanding the art of successful interruption & call planning,
• The 5-step telephone prospecting framework,
• Cold calling scripts, stats and conversion ratios,
• Building loyalty by creating rapport and an emotional connection -FAST,
• Overcoming reflex responses, brush-offs and objections,
• The successful art of reducing buyer resistance,
• Diagnosing the client’s needs & wants,
• Selling the features and benefits of your product or service,
• The importance of linking your solution to the outcome,
• How to create massive value throughout the sales process,
• How world class customer experience leads to repeat business,
• Demonstrating leadership and helping the customer make the right decision,
• How to upsell and cross-sell your products or services to clients,
• Ensuring you get the small commitments through the sales process,
• Closing techniques that work.
CLIENTS WHO RECENTLY ATTENDED THIS COURSE?
WHAT OUR CLIENTS SAY ABOUT THIS COURSE:
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