Advanced B2C Sales Skills Course | MASTER YOUR SALES
Master Advanced B2C Sales Strategies, techniques and Methodologies
Clients who recently attended this course
COurse OVERVIEW
Become the ultimate sales professional in B2C sales with our powerful and practical Advanced 1-Day B2C Sales Skills Course. This B2C sales skills course will help you take your already established B2C sales skills to the next level by helping you sharpen your ability to build trust & credibility quickly, influence prospects perceptions and emotions with value, create desire, use skillful questioning techniques, overcome objections, ask for commitments, increase your conversions, build lasting relationships and close deals confidently in today’s fast-paced, competitive sales.
This advanced B2C sales skills course focusses on high level strategies, like emotional selling, advanced rapport building techniques, creating urgency, and mastering control of the sales process. This B2C sales skills course will help you develop techniques like social proof in real-time to close, creating personalised experiences and offers, understanding psychology triggers driving impulse purchases and mastering high ticket consultative selling for high ticket items in B2C sales.
WHO SHOULD ATTEND THE COURSE?
If you are already in B2C sales selling a product or service to an end consumer rather than a business then this course is for you. Examples of people in B2C sales are financial advisors, travel & tour operators, real estate agents, automotive sales, retail sales, and consumer services,
ENTRY REQUIREMENTS
This Advanced 1-Day B2C sales skills course is designed for people who have already attended and completed either our 1-Day B2C sales skills course or our 2-Day B2C sales skills and Mindset course (Most Popular)
Learning outcomes
YOU WILL LEARN HOW TO:
- Demonstrate advanced rapport building techniques
- Clearly Demonstrate value and key differentiation.
- Use story-telling and customer successes to build your case for taking action.
- Demonstrate advanced questioning techniques to uncover hidden concerns.
- Create urgency by understanding emotional triggers and buying psychology.
- Position your product, brand and yourself as the only option
- Demonstrate advanced objection handling techniques
- Reduce resistance, and easily gain commitments.
- Demonstrate a broad range of closing techniques that work
- Reduce the length of your sales cycle
- Deliver a tailored solution and customer experience
- Increase your revenue, profit margins, ROI.
Course Content
Advanced B2C Sales Skills (1-Day)
Mastering the Modern B2C Buyer
- Psychology of the Consumer: Understand the critical differences between emotional vs. rational buying decisions and how to leverage consumer psychology to influence purchases.
- The Customer Journey: Gain a comprehensive understanding of the customer lifecycle—from awareness to loyalty—and how to optimize your sales approach at each stage.
Building Rapport and Trust Quickly
- Effective Rapport-Building Techniques: Master the art of non-verbal communication, including body language and tone, to build instant trust and connection.
- Emotional Storytelling: Use the power of storytelling to emotionally engage your prospects and establish a strong, trust-based relationship
- Creating Micro-Commitments: Learn how to prompt small commitments throughout the sales process, which move prospects closer to a purchase without pressure.
Uncovering Deep Needs & Creating Emotional Desire
- Advanced Questioning Techniques: Use powerful, open-ended questions to uncover both practical and emotional buying motives, allowing you to create tailored sales pitches that resonate with your prospects.
- Tailored Value Propositions: Learn how to position your product or service as the essential solution to your customer’s needs and lifestyle desires.
- Creating Urgency: Master the art of creating urgency by helping customers recognize the importance of making a decision now, without feeling pressured.
Advanced Objection Handling
- Pre-Handling Objections: Anticipate common sales objections and address them proactively during your conversation, reducing barriers to closing the sale.
- Confidently Handling Price Objections: Learn how to manage price objections without resorting to discounts, focusing instead on demonstrating value
High-Performance Closing Techniques
- Emotion-Based Closing Strategies: that align with the customer’s desires and needs,
- Assumptive and Choice-Based Closing: Master the art of assumptive closes and choice-based closes to guide customers toward a decision
- Leveraging Social Proof to Close Deals: Utilize customer testimonials, live reviews, and recent sales data to increase credibility and convince prospects to take action.
Post-Sale Relationship Building & Customer Retention
- Delivering Exceptional Customer Service: Ensure a seamless post-sale experience by delivering on promises, exceeding expectations, and addressing any issues.
- Building Long-Term Relationships: Turn one-time buyers into repeat customers through personalized follow-ups, loyalty programs, and consistent value.
- Encouraging Referrals: Learn how to ask for referrals in a way that feels natural and non-pushy, turning satisfied customers into advocates for your brand
CLIENT TESTIMONIALS
Having been in sales for many years and seen many guest speakers, Dylan is one of the most dynamic sales speakers I have encountered. Dylan is passionate and left us with a fresh perspective on our own abilities and performance.
Natalie Yeo
General Manager
Environ
Dylan’s expertise, top-quality content, and expertly delivered presentations have had a significant positive impact on our organization. Engaging with him has been an invaluable investment, and we look forward to continuing our partnership with Salesmindset in the future.
Jacques Greeff
Chief Excellence Officer
Unitrans
Fazlin Swanepoel
MD
ASI FInancial Services
Are you ready to take your B2C sales to the next level?
OUR CLIENTS ARE THRIVING
WHY CHOOSE THIS COURSE?
This Advanced B2C Sales Skills Course is designed to skyrocket your sales performance for those people already actively in B2C sales and who meet our entry requirements.
What you get?
- Powerful, Practical and Hands-on Advanced B2C Sales Training
- Gain powerful insights and Learn directly from SA's leading sales trainer
- Receive a copy of our Advanced B2C sales training booklet (Hard Copy)
- Tailored content.
- Certificate of Completion
Frequently Asked Questions
No we are not. We understand why companies may want this but Salesmindset is not affiliated with any countries registered body.
We recommend that if you are a group of 6 salespeople or more then economically it makes sense for you to do bring this B2B Sales Skills and Mindset Course inhouse and we will do the training at your offices or a sales training venue of your choice.
What if we only have between 1-5 salespeople? The exciting part is you wont lose out. We recommend you join our public course version of this course. We hold this exact course specifically for smaller groups at hotels in both Johannesburg and Cape Town every few months. Keep an eye out for our next public course near you. Our public courses are so exciting, you will be included in a group of no more than 15 salespeople all of whom come from different backgrounds, perspectives and industries. Anyone who has ever attended one of our public courses will tell you it changed their life. Here is a link to our 2-Day B2B Sales Skills and High Performance Mindset Public Course Page.
Salesmindset works with clients around the world including all main center’s and remote towns in South Africa We also do work all over Africa, having worked in over 12 countries in Africa and Europe, Australia, New Zealand and America.
That depends on how many salespeople you have and where you are located. We will tailor a price for you based on the number of trainees. Please complete the course inquiry form below and we will come back to you as soon as possible.
Yes, absolutely. Once the training has been approved by the client, we will conduct a scoping session with the client and assess their specific challenges, issues and problems that they would like addressed during the training. We will then tailor the training as much as possible to meet the clients specific requirements within the context of the course.
Yes we can certainly provide you with a certificate of completion should you request one. Please note we will only provide a digital copy of the certificate, but it will be set up for you to print and frame in colour)
Absolutely! You will get a hard copy (only) of the slide booklets for the two days training and you will get a hard copy of the 30-day high performance mindset mentoring program.
B2C sales is different from B2B sales in that the sales cycles are generally shorter, the sales process focusses on the individual consumer rather that a company or business, there is also a focus on visual selling, emotional appeals, and sensory experience and the need to build immediate likeability, trust and credibility.
Find out more about this course?
Please fill in the contact form and we will get right back to you.